Before any product is added to the JunoGraphics.net catalog, it goes through a careful review process to ensure quality, compatibility, and usability. However, in rare cases, technical issues may cause a product to become unavailable or unusable after purchase. When this happens, it may qualify for a refund under our policy.
Refunds will not be given for items that have been successfully downloaded and opened using compatible software. We do not process refund requests based on dissatisfaction with the product if it matches the preview available before purchase. Users should review all product details and previews before completing a transaction.
Once you make a purchase, you will receive an immediate download link for the product. If you experience issues downloading your files, please reach out to our support team right away. If we are unable to restore the download link within 48 hours, a full refund will be issued.
Certain files sold on JunoGraphics.net may require specific software or plugins to function correctly. It is the buyer’s responsibility to ensure they meet these requirements before purchasing. If your system meets all the necessary conditions and the file still fails to work or is corrupted, please notify us. A full refund will be granted if a usable version cannot be delivered within 48 hours of your report. Please note that refund eligibility expires 48 hours after you make the purchase.